Privacy Policy

Welcome to R&C Electrical Service, L.L.C (the "Site"). We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site ("Visitors") who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by R&C Electrical Service, L.L.C (collectively, "Services") ("Authorized Customers").

Personally Identifiable Information

"Personally Identifiable Information" refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, email address, financial profiles, and credit card information. This also includes confidential project data related to electrical service requests, such as property details, service history, and business information, which is treated with the highest level of confidentiality under strict data processing agreements.

What Personally Identifiable Information is collected?

We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorized Customers: the name, email address, phone number, address, company information, payment information, and details required for the provision of our electrical services, including property access scheduling, service requirements, and project communications.

How does the Site use Personally Identifiable Information?

We use Personally Identifiable Information to customize the Site, to make appropriate service offerings, and to fulfill service requests. This includes using customer data to schedule service, dispatch technicians, prepare estimates, complete electrical work, and provide project updates as agreed in our service arrangement. We will not use client project data for any purpose other than fulfilling our service obligations to that specific client.

How is Client Project and Personally Identifiable Information stored and secured?

Personally Identifiable Information collected by R&C Electrical Service, L.L.C is securely stored and is not accessible to third parties or employees of R&C Electrical Service, L.L.C except for use as indicated above. We employ robust, enterprise-grade security measures, including end-to-end encryption, multi-factor authentication access controls, and secure APIs, to protect all client data, including project and customer information, from unauthorized access, alteration, or disclosure. All data is handled in accordance with industry best practices for data security and confidentiality.

With whom may the information be shared?

We do not sell, rent, or trade Personally Identifiable Information or client data. Information about Authorized Customers may be shared with our internal team members and trusted third-party service providers (such as secure scheduling, communications, and payment tools) on a strict need-to-know basis for the sole purpose of delivering the contracted electrical services. All third parties are bound by strict confidentiality agreements. We may share aggregated, non-identifiable information about our Visitors with our affiliated agencies for analytical purposes.

What choices are available to Visitors regarding collection, use and distribution of the information?

Visitors and Authorized Customers may opt out of receiving unsolicited information from or being contacted by us by responding to emails as instructed, or by contacting us directly.

Cookies

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. We use "cookies" to collect information, such as user preferences and traffic patterns for improving site usability. You can instruct your browser to refuse all cookies. However, if you do not accept cookies, you may not be able to use some portions of our Service or experience fully optimized site features.

Compliance With Laws

We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorized Customers.

What happens if the Privacy Policy Changes?

We will let our Visitors and Authorized Customers know about changes to our privacy policy by posting such changes on the Site. If we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Authorized Customer has previously requested not be disclosed, we will contact such Visitor or Authorized Customer to allow such prevention.